Refund Policy

Effective Date: November 14, 2025

At Kovaze, we strive to provide a fair and enjoyable experience for all users. Because our products are digital and delivered instantly (such as coins, memberships, and other virtual items), all sales are considered final.

1. No Refunds for Digital Purchases

Once coins, memberships, or other digital items are delivered to your account, they cannot be refunded, returned, or exchanged. This policy applies regardless of whether the items are used or unused.

2. Exceptions

We may, at our sole discretion, grant a refund in the following limited cases:

• Duplicate or accidental purchases (you were charged more than once).
• Unauthorized transactions confirmed by Stripe or your payment provider.
• Technical errors where you did not receive the purchased items.

3. Subscriptions

If Kovaze offers recurring memberships, you may cancel your subscription at any time. Cancelling prevents future charges, but does not entitle you to a refund for the current billing period.

4. Disputes & Chargebacks

Filing a chargeback with your bank or card provider for a valid purchase may result in suspension or permanent banning of your Kovaze account. We encourage you to contact us first so we can resolve any issues directly.

5. Contact Us

For questions about this policy or to request a refund under the exceptions above, please email us at kovaze.official@gmail.com.